Ativa Experience
Assure Superior Customer Satisfaction
Deliver Distinct Customer Experiences with Real Time Insight and Troubleshooting
Product Overview
End to End Monitoring and Optimisation of Customer Experience
Deliver differentiated experiences while reducing total cost of ownership
Ativa™ Experience delivers actionable insight into subscriber experience, enabling customer experience management, care, and operations teams to proactively monitor, prioritise, and resolve customer impacting issues. Cross domain analytics and real time alerting improve operational efficiency and reduce time to detect and repair.
Gain segmented insight into subscriber behaviour, usage patterns, and OTT service experience to support informed decision making, strengthen marketing strategies, and improve customer engagement and retention.
Key Benefits and Features
Visibility into Connectivity Data
Proactively monitor and improve customer experience with actionable insight into subscriber behaviour, service performance, and network conditions.
Deliver Reliable IoT Assurance for Billions of Devices
Make well informed decisions for your industrial 5G strategy using advanced IoT analytics that provide deep insight into device behaviour, application performance, and network slice utilisation
Instant Alerts for Service Degradations
Use configurable alerting dashboards to detect subscriber experience degradation in real time, identify underlying network issues, and prioritise resolution based on impact.
Increase Operational Efficiency and Reduce Costs
Strengthen analysis and troubleshooting with Ativa Automated Ops by using workflow automation to drive productivity gains and improve efficiency across the assurance lifecycle.
Guide Decision Making with In Depth Analytics
Rapidly identify trends in customer behaviour and preferences across locations, devices, content, and quality of experience, all presented through flexible and filterable dashboards.
Real Time Visibility into Individual Subscriber Issues
Drill down to individual subscriber level in real time to quickly identify issues, accelerate resolution, and maintain high levels of customer satisfaction.
Use Cases
Prioritise High Value Customers and Safeguard Revenue
Subscriber Behaviour and Quality of Experience Visibility
Customers, including high value subscribers, can experience poor service without being detected when monitoring relies only on aggregated KPIs. Visibility at the individual subscriber level is essential to identify these issues.
Ativa Experience provides detailed insight into individual subscriber data, usage patterns, and top applications, enhanced with advanced customer experience index scoring. This enables faster troubleshooting, quicker resolution of customer complaints, and more effective protection of customer satisfaction.
Understand Which Customers Are Impacted by Network Issues
Focus Operations on Customer Satisfaction and Churn Reduction
Emerging technologies such as 5G add new complexity for operations teams that continue to manage legacy networks. At the same time, stricter SLAs and rising customer expectations require issues to be prioritised based on subscriber impact.
Ativa Experience enables rapid correlation between network performance and customer experience, helping teams prioritise issue resolution by affected subscribers and reduce the risk of customer churn.
Gain Visibility into IoT Reliability and Performance
Unlock Industry 4.0 Opportunities with IoT and New Revenue Streams
IoT presents a significant opportunity for communications service providers to unlock new revenue streams. To realise this potential, providers must deliver premium service quality and consistently meet guaranteed SLA commitments.
Ativa Experience enables real time monitoring of billions of IoT devices, providing clear visibility into device performance, network slices, interfaces, and delivered IoT services. It also supports early anomaly detection and detailed drill down to individual network slices and devices, enabling faster troubleshooting and more reliable service delivery.
Related Products and Solutions
Ready to explore Ativa Experience?
Contact enquiries@teleres.com.au for more information about products.