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Telecom Managed Services: The Market for Machine-to-Machine (M2M) Managed Service Providers


September 2013




Single-user License: $ 2,995 USD
Company-wide License: $ 6,995 USD
Team License (Up to 5 Users): $ 3,995 USD


M2M, Machine to Machine, M2M Managed Services, M2M Partnerships, M2M MSP, Wireless Carriers M2M, MNO M2M


Machine-to-machine (M2M) communications is a technology that is transforming the way that business is conducted, impacting everything from traditional telephony and IT operations to ERP, SCM, public safety, homeland security, and more. Traditionally the realm of utilities and SCADA systems, M2M is expanding into many new industries, market segments, applications, and use cases. Several new areas hold great promise including connected vehicles and healthcare.

The M2M ecosystem is complex and includes device manufacturers, wireless service providers, integrators, platform providers and developers. There are many drivers for managed services within the M2M value chain. The report evaluates the M2M market, drivers for managed services providers, competitive marketplace, and provides conclusions and recommendations for players within the value chain.

This research is a must-read for anyone within the M2M community including mobile network operators and other service providers, infrastructure providers, managed service providers, and more.

See Table of Contents for complete list of areas covered.


  • Mobile network operators
  • Managed services providers
  • Systems integration companies
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers
  • Enterprise companies of all types
  • Investment and M&A companies of all types
  • M2M equipment and service providers of all types

Table of Contents

  • Executive Summary
  • Introduction
  • Mobile Network Operators (MNO) and M2M
  • M2M and Industry Verticals
  • Managed Services
  • What is a Managed Service Provider (MSP)
  • Reasons for Shifting Solution Providers to Managed Services Models
  • Managed Service Benefits
  • The Road to Becoming an MSP
  • MSP Core Deliverables
  • What Should be Included in a Managed Services Agreement
  • M2M Services
  • M2M Applications
  • M2M Market Overview
  • M2M Market Dynamics
  • Categorizing M2M Applications
  • Projecting Future M2M Market Growth
  • Key Benefits of M2M Services
  • MNOs Play a Pivotal Role
  • The M2M Value Chain
  • MNOs Leveraging the Market
  • M2M Business Case in Various Industries/Segments
  • M2M Managed Services
  • The M2M Ecosystem and the Need for MSPS
  • Equipment Supplier
  • Telecom Operator
  • Software Developer
  • Integrator
  • Distributor
  • Consulting
  • Hosting and Service Platform Supplier
  • Security: A Key Issue
  • Decision Factors for the MNO in M2M
  • Operator Operating Models
  • Lease Airtime
  • Co-operation with Aggregator
  • Providing System Integration
  • Co-operation with Device Manufacturer
  • Co-operation with Application Service Providers
  • Managed Services for M2M
  • The Transformation of M2M to a Managed Services Play
  • Managed Platforms Perfect Fit for M2M Services
  • Managed Service Driving M2M Growth
  • Future of M2M Managed Services
  • M2M and MSP Market Outlook
  • Technology Drivers for M2M and MSPS
  • Emerging Opportunities in Intelligent Connected Systems
  • The Need for Integrated Platforms in Intelligent System
  • Managed M2M Platforms Provide Long-Term Solutions
  • A Key Market: M2M in Healthcare
  • Market Outlook, Vendor and Solution Analysis
  • M2M Market Outlook
  • Cellular and M2M Models
  • Satellite M2M
  • M2M and Smart Meters
  • M2M Management Software
  • M2M Services Providers
  • Accenture
  • Aricent Group
  • Cisco
  • Digi
  • Etherios
  • Ericsson
  • Maxis
  • MDS
  • Metrilog
  • M2M Intelligence
  • Scada Access
  • Sierra Wireless
  • Telit Wireless Solutions
  • Vodafone
  • Wireless Logic
  • Wyless
  • Conclusions and Recommendations
  • Need for MSP SMB M2M Solutions
  • Expect and Plan for Consolidation
  • Why Consolidate?
  • What to Expect
  • Get Ready for The Internet of Things (IOT)
  • Summary

List of Graphs

  • Figure 1: Wireless M2M Applications Include Connectivity-Enabled Devices
  • Figure 2: Pepsico's Social Vending Machine
  • Figure 3: Diagram of UHF Architecture
  • Figure 4: M2M Value Chain
  • Figure 5: Conceptual M2M Platform
  • Figure 6: Global Cellular M2M Network Connections 2010-2016
  • Figure 7: Global WWAN M2M Module Market Revenues 2011-2017
  • Figure 8: Global Satellite M2M Market Revenue 2011-2016
  • Figure 9: Global Smart Meter M2M Connections Units 2010-2020
  • Figure 10: Global M2M Management Market Revenues 2011-2017