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Telecom Managed Services Market 2013-2018

February 2013

Pages: 77

Single-user License: $ 1,995 USD
Company-wide License: $ 4,995 USD
Team License (Up to 5 Users): $ 2,865 USD

Keywords: Managed Communications Services, Telecom Managed Services, Telecom Service Bureau, Telecom Support Services Outsourcing, Outsourcing Telecom OSS/BSS


A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).

Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.

The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.

To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge.

See Table of Contents for complete list of areas covered.


  • Telecom network operators
  • Managed services providers
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers

Companies in Report

Alcatel-Lucent, Amdocs Ltd., Apple, AricentInc., Atos Origin S.A, BytemobileInc., Cisco Systems Inc., Ericsson, HP, Huawai Technologies Co Ltd, IBM, Infosys, Juniper Networks, LG Electronics, Neustar, Nokia Siemens Networks, Syniverse, TNS

Table of Contents

  • Executive Summary
  • Introduction
  • Types of Services Provided by the Telecom Vendor
  • Technical Services
  • Professional Services
  • Managed Services
  • An Overview on Managed Service
  • Managed Service Provider (MSP)
  • Reasons for Shifting Solution Providers to Managed Services Models
  • Benefits of Providing Managed Service
  • Becoming a Managed Service Provider
  • The Core Deliverables of a Basic Managed Services Offering
  • What should be Included in a Managed Services Agreement
  • How to price Managed Service Provider (MSP) Offerings
  • Popular Pricing Model
  • An Overview for Telecom Service Providers
  • Changing Telecommunications Marketplace
  • Managed Services Business Models
  • Managed Services Business Model Options
  • Building Business
  • Managed Services Demystified – How to be Benefited
  • Current Trend in the Telco Sector – Managed Services and Cloud Computing
  • Telcos Continue to Recognize the Need to Offer Managed Services
  • Telecom Outsourcing, Managed Services a $76 Billion Opportunity by 2016
  • Telcos on Track to Spend $75 Billion per year on Outsourced Services by 2016
  • Managed Services Revenue to Surpass Infrastructure Sales for Major Telecom Vendors, New Report Finds
  • Shall Vendors Continue to Provide Managed Service
  • Alcatel-Lucent Investing $2.1 Billion into Fund Restructuring Program
  • Issues and Key Concerns for Managed Services
  • Cloud Computing
  • The Competitive Picture for Managed Service
  • Managed Service Market
  • Alcatel-Lucent
  • Amdocs Ltd.
  • Aricent Inc.
  • ATOS Origin S.A.
  • Bytemobile Inc.
  • Cisco Systems Inc.
  • Ericsson
  • Huawei Technologies Co. Ltd.
  • Infosys
  • Neustar
  • Nokia Siemens Networks
  • Syniverse
  • TNS
  • Managed Service Provider Platform
  • Ease to Transition Existing Customers to Managed Services
  • How Can Managed Services Increase Solutions and Services Sales
  • How Managed Services Can Be Marketed
  • Next-Generation Managed Services: The Key to Business Transformation
  • Why Business Transformation is Necessary
  • The Availability of Affordable Broadband
  • Increased Demand for the High-Quality, Converged Multimedia Services Enabled by Ubiquitous Connectivity
  • Relationship between Costs and Revenues
  • Key Elements of Next-Generation Managed Services
  • Build/Operate/Manage (BOM) for Mobility
  • Managed Infrastructure
  • Managed End-to-End Services Operations
  • Full Outsourcing
  • Selling Managed Services to Clients
  • Utilize Expert Status
  • Managed Services Generates Predictable Revenue
  • Choosing Right Managed Services Provider
  • Conclusions and Recommendations

List of Tables

  • Table 1: Types of services provided

List of Figures

  • Figure 1: Service Delivery Platform
  • Figure 2: Network Complexity and Resource Allocation
  • Figure 3: Hosted Applications
  • Figure 4: Managed Services structured from a scope and reward perspective
  • Figure 5: Managed Service Global Market by 2016
  • Figure 6: Market dominated by four major players
  • Figure 7: Service Providers to pay network equipment vendors $75B per year
  • Figure 8: Positioning of Outsourcing/Managed Services Vendor
  • Figure 9: Aricent's Managed Network Service
  • Figure 10: Service provider challenges
  • Figure 11: Managed Services Solutions are moving from network-centric to service-centric
  • Figure 12: Managed Services Value Delivered
  • Figure 13: A well-defined outsourcing model
  • Figure 14: Outsourcing Model Governance Process