Section Menu

Telecom Managed Services Market 2014-2019


March 2014




Single-user License: $ 1,995 USD
Company-wide License: $ 4,995 USD
Team License (Up to 5 Users): $ 2,995 USD


Managed Communications Services, Telecom Managed Services, Telecom Service Bureau, Telecom Support Services Outsourcing, Outsourcing Telecom OSS/BSS, NFV, SDN, Virtualization, Cloud Hosting


Telecom operators are under persistent pressure to manage capital expenditures related with network deployment and to reduce network operating costs. Managed services providers help network operators realize those goals. The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

We continue to see top players such as Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services. However, their dominance is threatened by disintermediating technologies such as Network Function Virtualization (NFV) and Software Defined Networks (SDN). At the same time, NFV and SDN are both excellent opportunities for managed service providers to solidify their roles with network operators.

This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2019. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, cloud computing trends for managed service, key technologies, cost-benefit advantages over self-managed solutions, and market positioning.

To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge. Reports include, but are not limited to, the following choices:

  • LTE Strategy, Application Roadmap, and Future of 4G
  • Carrier LTE Application Strategies to Combat OTT Players and Services
  • Global Broadband Traffic Management: Business Case, Market Analysis, Roadmap, and Forecast
  • Content Delivery Networks (CDN) Analysis of Key Vendors, State of the Market, and Outlook 2014-2019

See Table of Contents for complete list of areas covered.

Target Audience

  • Datacenter companies
  • Cloud hosting companies
  • Telecom network operators
  • Managed services providers
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers
  • Virtualization and SDN companies

Companies in Report

Aircel, Alcatel Lucent, Amdocs, Apple, Aricent, Bharti Airtel, ByteMobile, CenturyLink, Cisco , Comarch, Dropbox, EMC, Ericcson, Flickr, Fujitsu, Huawei, IBM, Idea Cellular, Intrado, Lockheed Martin, Microsoft, MTN Nigeria, NeuStar, Nict, Nokia Siemens Networks, Open Networking, Rackspace, Reliance Communications, Salmat, Saudi Telecom Company , Sistema Shyam, Syniverse, TCS, Tech Mahindra, Tele2 Netherlands, Telecom Asia, Telefónica, Telstra, T-Mobile Netherlands , TNS, Vodafone, Zain Bahrain, Zayo, ZTE

Table of Contents

  • Executive Summary
  • Managed Services Overview
  • Types of Telecom Services
  • Technical Services
  • Professional Services
  • Managed Services
  • Managed Services Types
  • Managed Infrastructure Services
  • Managed Content Services
  • Managed Communication Services
  • Managed Application Services
  • Managed Data and Information
  • Managed Security
  • Managed Storage
  • Managed Services Business Drivers
  • Expenditure Reduction and Management
  • Operational Expense Management
  • Capital Expenditure Management
  • Benefits to the Network Operator
  • Focus on Core Competencies
  • Financial Considerations
  • Operational Benefits
  • Intermediation Services
  • Mediation and Brokering Services
  • Rating, Metering and Billing
  • Managed Services Business Decisions
  • Overall Cost Savings
  • Reduction of Complexity
  • Make vs Buy Buy vs Partner
  • Option 1: Build
  • Option 2: Buy
  • Option 3: Partner
  • Risk Reduction and New Initiatives
  • Lack of Resources/Alignment for Strategic Initiatives
  • Aligning ICT Resources and Critical Business Processes
  • Managed Services Technical and Architectural Considerations
  • Network Issues
  • Connectivity
  • Protocol Interoperability
  • Access Authentication and Authorisation
  • Address Mapping and Routing
  • Cloud Based Services
  • Cloud Based and Hybrid Data Centres
  • Virtualisation of Network Infrastructure
  • Network Function Virtualisation
  • Trends in Managed Services
  • Capital Investments in the Medium Term
  • Anticipated Impacts of CapEx Trends
  • Important Business Benefit to Telecom Operators
  • Cloud will be in the Discussion for Every New Database Initiative
  • Supplier Trends
  • Supplier Strategies
  • Key Issues
  • Managed Services for SMB Market
  • Best Practices
  • Various Roadmaps to Success
  • Development in SMB Space
  • Analysis of Managed Service Providers
  • Alcatel Lucent
  • Amdocs
  • Aricent
  • Byte Mobiel (Citrix)
  • Cisco
  • Comarch
  • EMC
  • Ericsson
  • Fujitsu
  • Huawei
  • IBM
  • Intrado
  • Lockheed Martin
  • Microsoft
  • Neustar
  • Nokia Siemens Networks
  • Rackspace
  • Syniverse
  • TCS
  • TNS
  • ZTE
  • Zayo
  • Big Deals in Managed Service Space
  • Market Analysis and Forecast
  • Conclusions and Recommendations
  • Appendix
  • Positioning Managed Services with Clients
  • Clients Making Intelligent Decisions about Managed Services
  • Managed Telecom Providers Should Help MNO Focus on VAS

List of Figures

  • Figure 1: Managed Services
  • Figure 2: Managed Telecom Services
  • Figure 3: Infrastructure Managed Services
  • Figure 4: Managed Network
  • Figure 5: Benefits of Managed Services
  • Figure 6: Mobile NaaS Is Anchored in a Flexible and Extensible Set of Service Elements
  • Figure 7: Metering, Rating and Billing
  • Figure 8: The Telecom Approach for Billing and Metering
  • Figure 9: Routing Problem
  • Figure 10: Cloud Based Hybrid Data Centre
  • Figure 11: Virtualisation of Network Infrastructure
  • Figure 12: How a Managed Router Service Would be Deployed with NFV
  • Figure 13: Key to Success in Breaking into SMBs
  • Figure 14: Challenges to Penetrate in SMBs
  • Figure 15: Changes Expected in SMBs in Next 12 Months
  • Figure 16: Amdocs Managed Service
  • Figure 17: Connected Device Platform by Aricent
  • Figure 18: Neustar Managed Services
  • Figure 19: Managed Service Market
  • Figure 20: Service Providers Outsourcing to Vendors
  • Figure 21: Shifting to Managed Services 82